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If the person you're talking to attempts to handle your problem with uncaring indifference, just like your agent has, than find and talk to that individual's boss The Vice President of Claims and/or whomever. 2. BE PREPARED TO SUPPORT YOUR CASE: Have ready all documents, plus a covering letter to snail mail to that person your finally talking to proving your point and explaining why you're not satisfied. Send it to them PERSONAL AND CONFIDENTIAL with a signed "Return Receipt" requested. 4. CONTACT YOUR LOCAL INSURANCE DEPARTMENT: If you've followed your insurance company's rules for resolving a dispute, and you're still not satisfied, your own Local Insurance Department can help you.
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The immediate impounding of an apparently uninsured vehicle replaces the former method of dealing with insurance spot checks where drivers were issued with an HORT/1 so called because the order was form number 1 issued by the Home Office Road Traffic dept. This 'ticket' was an order requiring that within seven days, from midnight of the date of issue, the driver concerned was to take a valid insurance certificate and usually other driving documents as well to a police station of the driver's choice. Failure to produce an insurance certificate was, and still is, an offence. The HORT/1 was commonly known – even by the issuing authorities when dealing with the public – as a "Producer". As these are seldom issued now and the MID relied upon to indicate the presence of insurance or not, it is incumbent upon the insurance industry to accurately and swiftly update the MID with current policy details and insurers that fail to do so can be penalised by their regulating body. Insurer, and Vehicle Excise Duty VED / licence data, are shared by the relevant authorities including the Police and this forms an integral part of the mechanism of CIE.